Support

Trackr v1.0

Need help? Reach out to us directly.

support@emke.app

We typically respond within 24-48 hours.

Getting Started

Tap the '+' button on the home screen, enter your weight, and optionally add a photo. Your entry will appear on your timeline and charts immediately.
When adding a new entry, tap the camera icon to take a photo or choose one from your gallery. You can compare your photos side by side in the Timeline tab.
Go to Profile, then Language, and select your preferred language. Trackr is available in English, Spanish, Turkish, German, and French.

Trackr Pro

Trackr Pro includes unlimited progress photo storage, cloud backup with multi-device sync, advanced body measurement tracking, detailed analytics, and priority support.
Open Settings on your device, tap your name, then Subscriptions, then Trackr, then Cancel Subscription. You'll keep Pro access until the end of your billing period.
Yes. Sign in with the same account you used to subscribe and your Pro status will be restored automatically. If it doesn't restore right away, go to Profile, then tap Restore Purchases.
Pro users can enable cloud backup in Profile, then Cloud Backup. Your data syncs automatically across all devices signed into the same account.

Privacy & Account

Yes. We never sell or share your personal data. Progress photos are stored locally on your device by default. Cloud data is encrypted with bank-level security.
Go to Profile, then Delete Account. This permanently removes all your data from our servers. This action cannot be undone.

Troubleshooting

Try closing and reopening the app. If the issue persists, make sure you have the latest version installed. If you still need help, email us at support@emke.app with a description of the problem.

Still need help?

If you couldn't find what you're looking for, we're happy to help.

We typically respond within 24-48 hours.

Privacy PolicyTerms of Service